Primary Network Set Up
  • Tap Network from the Home screen.
  • Tap the plus sign.
  • Select the desired network.
  • Enter the Network Name (SSID).
  • Enter a secure Wi-Fi password.
  • Tap Options to customize and view security and Network Restriction options.
  • Click Save.
Point of Sale Network Set Up
  • Tap Network from the Home screen.
  • Tap the plus sign.
  • Select the desired network.
  • Enter the Network Name (SSID).
  • Enter a secure Wi-Fi password.
  • Tap Options to customize and view security and Network Restriction options.
  • To connect wireless point of sale (POS) devices, enable Wireless Network Access. To enhance business security, the POS network does not broadcast the POS SSID.
  • Tap Edit and enable Broadcast SSID to connect a wireless POS device or tap Connect
  • Device via WPS (Wi-Fi Protected Setup) to connect a POS device that requires WPS connectivity.
  • Contact your service provider to assist with connecting wired POS devices.
  • After Wired Network Access is enabled and set up, both Primary and Point of Sale wired devices will require manual approval when first connected.
Customer Portal Set Up
  • Tap Network from the Home screen.
  • Tap Customer Portal in Shortcuts.
  • Tap the toggle to enable the Customer Portal.
  • Tap Page Content to customize the Wi-Fi splash page.
  • Enter the Network Name, Page Heading, upload a cover photo.
  • Select Login Requirements. Select name and email address if you wish to view a list of users of your customer portal.
  • Select URL or Text, then add your terms of service for using your customer Wi-Fi.
  • Enter the Button Text, such as "Connect".
  • Click Save.
  • Tap Branding
  • Upload your logos or an image and add colors.
  • Click Save.
  • Tap Preview Customer Portal to view your Splash page. Edit as desired following the steps above.
  • Set Network Access Hours (see instructions on back panel).
  • Add Network Restrictions to block objectionable content or applications.
  • Tap Customer Portal Visitors to select the Login Retention Period. Login Retention Period indicates how often the customer will need to re-enter their information to connect and how data will be stored.
  • Tap Email Customer List File to send a list of unique visitors over the login retention period to your CommandWorx email address.
Network Resilience Set Up
  • To enable, tap Network, then tap the Network Resilience Shortcut.
  • Tap the toggle to enable Network Resilience
  • Tap Select Failover Device SSID and select the hotspot name of the cellular or dedicated hotspot device. The device must be on and discoverable.
  • Enter the hotspot password.
  • Check the terms box.
  • Tap Connect to Hotspot.
  • You will be notified when the connection is successful.
  • Select which business-critical networks will connect to the hotspot in the event of an outage.
Staff Network Set Up
  • Tap Network from the Home screen.
  • Tap the plus sign.
  • Select Staff network.
  • Select Staff Network Configuration.
  • See details below.
Shared Password for Staff
  • Select Shared Password to create one password all staff members will share to access the Staff Network.
  • Add a secure password.
  • Customize Options which will apply to all staff members.
Individual Passwords for Staff
  • Select Individual Passwords to maximize security and customization.
  • Customize Options that apply to entire staff network.
  • Tap the Home icon.
  • Tap the Staff tile on the Home screen.
  • Tap the plus sign to add a staff member(s).
  • Add the first name, last name and email address.
  • Select the Device Registration Type.
  • Click Save.
  • Customize Options for the staff member.
  • To remove a staff member, select the staff member, tap Edit and select Delete Staff.
Network Restrictions
  • Tap Network from the Home screen.
  • Select the desired network.
  • Select Network Restrictions in Options.
  • Select Content Restrictions to restrict access to content categories.
  • Select Applications to block specific applications or add time limits on the staff network.
  • Select Websites to block specific websites.
Customer Portal Access Hour Set Up
  • Select Networks. Select Customer Portal in Shortcuts.
  • Select Network Access Hours in Options.
  • Select Every Day to set a start and end time for all days of the week.
  • Select Custom to create custom start and end times or turn access off for specific days of the week.
Staff Network Access Hours
  • If Staff Network is configured with a single shared password, select Network Access Hours in Options.
  • Select Every Day to set a start and end time for all days of the week that apply to all staff members.
  • Select Custom to create custom start and end times or turn access off for specific days of the week for all staff members.
  • If Staff Network is configured with individual passwords, select the individual staff member in the Staff tile from the Home screen. Set access hours for each staff member as desired.